Services

Design Consulting

Product-Service Design

We want to rethink business models based on more

We want to rethink business models based on customers’ perspectives. The interface to products is central to us in order to create a convincing product-service connection. Iterative service prototyping, a continuous development with stakeholders, is of particular importance.

 

 

Strategy and Scenario Development

We show ways to change the services of more

We show ways to change the services of the public sector and companies in such a way that they are ready for a post-Covid-19 future. Based on data from design ethnography and co-creation activities, we visualize different scenarios, for instance as storyboards or use cases.

Co-Creation

Since innovation is multidisciplinary by nature, we rely more

Since innovation is multidisciplinary by nature, we rely on participation. Co-Creation involves your interest groups as design partners in the development task and gives them tools to express their expertise and ideas.

Design Research

Design Ethnography

Design ethnography shows what moves people right now, more

Design ethnography shows what moves people right now, how they maintain their social relationships, how they actually learn. We put the observation of everyday culture at the beginning of a design process, to understand people and life context and thus the requirements for new solutions.

Future Making

Experimental design offers the opportunity make alternative realities more

Experimental design offers the opportunity make alternative realities and futures tangible. Studio Dankl therefore takes part in design biennials and exhibitions to stimulate public discussion, most recently on the subject of retirement and ageing, BIO 26th biennal of design, Ljubljana.

Research

We are your partner for national and international more

We are your partner for national and international research projects – for application creation, research design with a focus on co-creation and service prototyping and for dissemination. We publish research results in international peer-reviewed journals and at conferences.

Toolbox

Use our Tools for your project

Observation
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Observation

We observe real-life situations for a set amount of time to uncover the reality of what people really do within a given context. Shadowing an individual on an everyday activity such as doing the laundry, using a technical device or buying groceries can be used to spot opportunities for better design.

Stakeholder Day
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Stakeholder Day

This method makes your customers, employees, in short your stakeholder part of the design solution. It uses a public space – or your office, shop or restaurant as a forum for exchanging opinions and ideas on your design initiative. Output is community building, awareness and empathy.

Interviews
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Interviews

Face-to-face interviews are one of the most effective ways to understand people. The interview can be organised around a set of structured questions or stick to a more open format. Output is a deeper insight into people’s aspirations and perspectives. Works well in combination with observation.

Live Statistics
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Live Statistics

Customers or employees can share their opinion via analogue live statistics. User response is measured by the quantity of votes given to a set response. This method is a relatively quick, simple and low cost way to reach a large number of people by providing both visual and quantitative instant information.

Design Safari
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Design Safari

This method is used to test product-service innovations. It maps out a specific process in situ or with the help of story boards, asking users to analyse and score each step of the product and service experience. This gives the designer an in-depth understanding of its usability and helps spotting further design prospects.

Co-Creation Workshop
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Co-Creation Workshop

A workshop that uses co-creation elements may include designers, engineers or specialists from other disciplines as well as end users. Usually set up at an early stage of the design process, it uses creativity methods to enable a shared development of possible design solutions. Output is visualised ideas, scenarios and artifacts such as simple prototypes.

Probes and Toolkits
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Probes and Toolkits

We design project-specific probes and toolkits that explore implicit and latent user knowledge and enable stakeholder participation in the design process.